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Archive for March, 2016

Travel In Troubled Times

Ciao Friend, I woke up to news of the brutal attacks in Brussels. My sympathies go out to the people of Belgium. In the days to come, I wish for peace in a pained Europe. I’d planned to dedicate today’s newsletter to the departures we’ve planned for the fall. Given the horror unfolding in Belgium,… Read More »


The Good Karma Merry-Go-Round

Dear Friend, A few years ago a client of mine called me and with a weak voice she told me that she was ready to go on her annual trip to Italy but she would need to get all of the assistance she could, including the use of a wheelchair. I was alarmed, of course,… Read More »


The Moral Of This Story… Don’t Force It

Dear Friend, I’m here in Stamford Connecticut for the week and I want to share with you what I’ve learned from my experience in getting here. The story I’m about to tell you is messy, sad, frustrating and infuriating because I could have avoided most of the unpleasantness by simply letting life unfold as it was meant to instead… Read More »


Are You Being Your Clients?

Dear Friend, Over the years I’ve experienced a great amount of personal growth which I’ve shared with you time and again in the pages of these newsletters. While most of my growth has been internal, either mentally or spiritually, recently I’ve noticed too much external growth…so NOW I’m on a diet! I continue to grow spiritually,… Read More »


Why Value Is Not Cost

Ciao Friend, “I value your friendship” “You’re a valued team member” “Grandma’s wedding ring is priceless.” How do you define value? What makes a travel experience worthwhile? How do your travelers think about value? Agents call me each day with “deals” their travelers have seen on the web. It’s easy to get seduced by the… Read More »